Product updates, operations playbooks, and industry guides to help you run smarter — from the team building the platform.
Add one line of code to your website and customers can book service 24/7 from real openings on your schedule — no double-booking, ever. Choose instant booking or request-to-confirm, set caps and notice rules, collect photos, and track the whole funnel.
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A Finance button on the estimate, a QR code for the homeowner, and the status back on the record. How home service shops offer financing with MatchiFi inside their dispatch workflow, and what the lender needs before it pays.
Read articleOffice alerts notify your team. Text-back keeps the caller in the conversation. When a tracked call is missed, Dispatch Scout can SMS the lead from your business — opt-in, landline-safe, one text per call, Twilio or CallRail.
Read articleTechs check their phone forty times a day for the same three facts. Now those facts live on the lock screen — the next job, a live en-route ETA, and a running time-on-site timer — plus Home Screen widgets with one-tap “On My Way.” Dynamic Island included on iPhone.
Read articleThe drive between jobs is a quarter of the workday, and your software slept through all of it. Dispatch Scout now runs on Apple CarPlay and Android Auto — today’s job list, one-tap navigation to the verified address, and En Route status without touching the phone.
Read articleMaintenance agreements are the one revenue stream you have to sell twice. Now the reminder books the visit: customers pick a real arrival window behind five availability checks, and a real job lands on your dispatch board — not a request in somebody’s inbox.
Read articleWhen 30 jobs all start at 8am, the calendar stops being readable. The Burndown puts the whole day on a TV — five scoreboard tiles, three job bands that visibly burn down as techs finish work, and a live technician rail. Read-only, self-refreshing, multi-location.
Read articleThe person covering the board on Saturday isn’t at a desk. FlexShift Dispatch puts a live dispatch board on their iPhone, iPad, or Android — two-tap assignment, real-time tech status rings, drag-and-drop rescheduling, and one-tap answers to “where’s my technician?” Included free in every plan.
Read articleTechs can now sell and activate a service agreement from the mobile app on-site, with the contract auto-sent to e-sign — and plans stop auto-booking visits once every committed visit is delivered. Plus a scheduling toggle, job relinking, and clean ownership transfers.
Read articleWarranty callbacks and courtesy fixes deserve a real record, not a phantom unpaid bill. The new No Charge status keeps the paper trail, clears the invoice out of receivables, and locks the amounts — and you can still hand it to the customer.
Read articleApprove an estimate — by your staff or by the customer online — and Dispatch Scout creates the payable invoice automatically. No manual convert step, no re-keying, deposits carried over, and a one-click way to bill on the install job.
Read articleLabs ships promising features early — fully built, tested, and safe with real data, at no extra cost. First up: the Record Graph, an interactive visual map of every job, invoice, and payment connected to a customer, complete with a timeline replay of the whole relationship.
Read articleConnect Yeastar, Vonage, Twilio, RingCentral, 3CX, Grandstream — any phone system that can open a URL — and the caller’s client record pops before you say hello. One match opens the page, several show a picker, none opens a pre-filled new-client form.
Read articleOne line of code turns your website into a 24/7 booking engine. Customers pick from real openings on your schedule — instant or request-to-confirm — with caps, rules, photos, and an AI service recommender. No double-booking, ever.
Read articleChannel alerts, Scout AI in-app help, phone-order card payments, automated reminders, a built-in margin calculator, service plan win-back, batch printing, public summaries, and photo-quality enforcement — nine releases in one tour.
Read articleSend work authorizations, contracts, and agreements for legally binding e-signature from any job, estimate, or membership. Auto-filled templates, require-before-schedule rules, and signed PDFs that file themselves.
Read articleAn At a Glance card on every client, job, and invoice writes a readable recap in seconds — balances, equipment, how the job went, what’s paid. Generate on demand, edit by hand, or auto-summarize jobs and paid invoices.
Read articleModel #s, serial #s, and AHRI certificates print right on invoices and estimates, with rebates clearly labeled — everything heat pump rebate programs require, carried automatically from quote to claim.
Read articleEvery image across your account — job photos, serial plates, signed proposals, vehicle check-ins, and maintenance receipts — in one scrollable gallery. Browse by month, filter, and download in a click.
Read articleTags are now a first-class feature across your whole operation — tag clients, invoices, jobs, and users, filter your lists, merge duplicates safely, and let your automations react to every label.
Read articleA visible, working list of every active service plan that’s overdue or due soon — schedule the follow-up job or record the visit in one click, and protect your recurring revenue.
Read articleCollect deposits before the work begins — held as a credit, not a partial payment — then watch them auto-apply at invoice time and refund cleanly. Across web, portal, and mobile.
Read articleA guided tour of every major feature we shipped this spring — surcharging, call tracking, AI daily digest, customer-view tracking, Tap-to-Pay, Spitfire dialer, Zapier, and more.
Read articleTechs can record a short personal intro that shows up in confirmation emails, en-route notifications, and the live tracking page — putting a face to every service call.
Read articleProvision numbers, record and transcribe calls, route by business hours, score calls with AI, and attribute every lead to the marketing source that drove it.
Read articleA standalone mobile app built for warehouse managers. Barcode scanning, shipment receiving, stock transfers, and truck restocking — purpose-built for the back office.
Read articleStop losing messages in group texts and scattered apps. Channels brings organized, department-linked team communication to your field service business.
Read articleSee how route optimization software reduces drive time, cuts mileage costs, and returns measurable profit across your field team.
Read articleDispatch Scout's new commission system automates technician commission calculations, payout batching, and reporting with auditable records.
Read articleManual dispatch costs field service businesses $50k–$75k annually. Learn the 5 hidden profit drains and how smart routing pays for itself in days.
Read articleDispatch Scout now automatically adjusts appointment durations based on technician skills, reducing manual scheduling math and improving accuracy.
Read articleEverything you need to know — software selection, implementation strategy, ROI calculation, and the metrics that matter for home service businesses.
Read articleA head-to-head comparison of pricing, features, and implementation — and which platform actually fits the way small HVAC companies operate.
Read articleRoute optimization, scheduling automation, no-show reduction, and more — the real numbers behind dispatch software ROI for home service businesses.
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