Run the whole board. From anywhere.
FlexShift Dispatch is the dispatch mode built into the Dispatch Scout mobile app — for the tech who also dispatches. Assign, reschedule, and track your crew in two taps or less, between your own calls. On iPhone, iPad, and Android.
Tap an unassigned job, tap a slot — assigned. That's the whole flow.
The tech who also dispatches
In most shops, the person running the board after 5 p.m. isn't a dispatcher. It's the senior tech covering Saturdays. The salesperson coordinating installs between their own appointments. The owner who never really clocks out. FlexShift Dispatch was built for exactly that person — interrupted constantly, never at a desk, and responsible for the whole day anyway.
A sales tech is in his truck with two estimates of his own on the books. Overnight, three emergency calls landed in the unassigned lane. At a red light he opens FlexShift, sees Ray is already working and Joe is idle, taps the first no-AC call, taps Joe's 10 o'clock slot — assigned. A customer calls asking where their technician is; he taps Tara's avatar, sees she's en route with a live GPS dot, and says "she's on the way" without putting anyone on hold. Total time on dispatch duty: about ninety seconds.
An illustrative scenario — but if you've ever run the board from a truck, probably a familiar one.
Interrupted is the job description
Every FlexShift interaction assumes you'll be pulled away mid-thought. Nothing depends on finishing a flow. Nothing punishes you for closing the app.
Come back an hour later — the board is current, and whatever you did already stuck.
Every action
Assign, reassign, reschedule, notify — nothing in FlexShift takes more than two taps.
Nothing to fill out
No fields, no dropdown mazes. The board is the interface — you touch the thing you're changing.
The one in your pocket
The full board on iPhone and Android. The flagship timeline on iPad. No laptop, no VPN, no desk.
A full dispatch board that fits on an iPad
Prop it on the console, the kitchen counter, or the tailgate. The tablet board is a real tech-by-hour timeline — the same mental model as the office dispatch board, rebuilt for touch.
Unassigned rail
Every windowed job with no tech, in one triage lane — time window, client, job type, and the glance note from the job's instructions.
Tech × hour timeline
Technician columns against hour rows with pinned headers, status-tinted blocks, and a live "now" line that keeps you oriented.
Tap-to-assign
Tap an unassigned job, tap a column slot, confirm. If the time changed, the reschedule happens in the same gesture.
Drag & drop
Long-press to lift a block, drag it to a new time or tech, and it snaps to 15-minute increments. The board pauses live updates mid-drag so nothing shifts under your finger.
Two-tech jobs
Shared appointments render in both technicians' columns with a link glyph. Dropping a job on a second tech adds them — it never silently removes the first.
Inspector & map mode
Select anything and a side inspector slides in with details, actions, and a mini map. Flip to map mode and assign by tapping an unassigned card, then a tech's pin.
The whole crew in your pocket
The phone board is FlexShift's everyday workhorse. One screen answers the three questions an after-hours dispatcher actually has: who's free, what's unassigned, and how's the day tracking.
- Tech status strip — every technician with a live status ring (idle, en route, working, busy), a done/total badge, and a stale-GPS warning dot when a location ping is older than 15 minutes.
- Unassigned lane — a collapsible triage list with a count chip. Tap a job, pick a tech from a sheet that shows each one's current status and load, confirm. The card animates out.
- Day list by tech — the full schedule grouped by technician, with the same card treatment techs see on their own jobs. Two-tech jobs appear under both.
- Always current — pull to refresh, silent updates every minute while you're looking at it, and an instant refetch when you come back to the app. Actions apply optimistically and roll back with a toast if the server disagrees.
Two taps or it doesn't ship
FlexShift was designed around one assumption: the person using it is being interrupted right now. Every interaction had to survive that test.
≤ 2 taps per action
Assign is tap-tap. Reschedule is drag-drop. Calling a tech is one tap from their avatar. If a flow needed a third tap, it got redesigned.
Optimistic, with rollback
The board updates the instant you act — no spinners between you and the next decision. If the server says no, the change rolls back and a toast tells you exactly why.
No forms, ever
You never type into FlexShift. Times come from slots, techs come from taps, and everything else is already on the job.
Answer “where’s my technician?” without calling anyone
Tap any technician's avatar and their sheet slides up: live status, today's load, next appointment, and their real position on the map — powered by the same live GPS tracking the whole platform runs on.
- Call or text in one tap — straight from the sheet, no digging through contacts.
- Show on map — jump to the live map centered on that tech.
- Honest data — if a tech's GPS hasn't pinged in 15 minutes, the dot is flagged stale so you never quote a customer a position that's out of date.
Guardrails your future self will thank you for
Fast should never mean sloppy. FlexShift enforces the same scheduling rules as the office — and a few that exist specifically because dispatching from a phone is different.
A moved window is a fresh attempt
Reschedule a job and stale en-route and no-show stamps clear automatically — the appointment re-projects to confirmed, so yesterday's miss doesn't haunt today's board.
You can't reschedule a job that's already at the door
If the tech has arrived, moving the window makes no sense — FlexShift blocks it and tells you to complete or no-show instead. The error you see is the real reason, verbatim.
Adding never silently removes
Drop a job onto a second technician's column and they're added to it. Removing a tech is always an explicit, deliberate action — never a side effect of a drag.
Permission-gated, enforced server-side
Dispatch mode is a per-user permission — off by default, granted in one click on the web Permissions tab. Hiding the UI is courtesy; the server enforces it on every request.
The person covering nights doesn’t cost extra.
Some platforms sell dispatch as an office license, a seat type, or an add-on module — so the moment your senior tech starts covering weekends, your bill grows. FlexShift Dispatch is included in Dispatch Scout’s flat $40/user/month, like everything else. Flip the permission on and the board is theirs.
Put the board in your pocket
Start a free trial, flip on the Dispatch permission, and run your next Saturday from wherever you actually are.