Run your business through natural conversation
Dispatch Scout was built from the ground up for AI. Smart routing, automated confirmations, and built-in Model Context Protocol (MCP) that lets Claude, ChatGPT, and any MCP-compatible assistant connect directly to your business data.
Harness the power of AI for everyday ops
Optimize routes and confirmations automatically with intelligence that factors in distance, real-time traffic, historical patterns, time windows, and tech rules — reducing windshield time and no-shows.
Smart routing
Suggests efficient sequences for daily jobs using distance, time windows, and traffic patterns to minimize windshield time.
Auto-confirm
Automated confirmation flows that cut down on no-shows and reschedules with intelligent timing and messaging.
AI call scoring
Every transcribed call is scored by AI on professionalism, helpfulness, and booking conversion — with coaching recommendations.
USB-C for AI — one protocol, any assistant
MCP is the open standard that lets AI assistants connect directly to your business data. Ask questions, take actions, and manage operations through natural conversation — with Claude, ChatGPT, or any MCP-compatible agent.
Natural-language operations
"What jobs are scheduled tomorrow?" "Which techs are available this afternoon?" Answers come from live data, instantly.
AI-driven actions
Schedule appointments, assign technicians, create invoices, and manage jobs through conversation. Your AI becomes a dispatch operator.
Works with any AI
MCP works with Claude, ChatGPT, and any compatible agent. One universal protocol — no custom integrations needed.
Built-in guardrails
Destructive actions require confirmation tokens, write operations are rate-limited, and every AI interaction is logged. Safe by design.
Pre-built workflows
Prompt templates guide your AI through multi-step operations — book a service call, dispatch a tech, generate an invoice, or look up a client.
Isolated & scalable
AI traffic runs on its own infrastructure with separate resources and database connections. Your customer-facing app stays fast.
Coach every CSR — without listening to every call
Every transcribed call is scored by AI on professionalism, helpfulness, and booking conversion. Get coaching recommendations and identify training opportunities automatically.
Automated transcription
Every inbound and outbound call is transcribed to searchable text. Review without scrubbing audio.
Scoring dimensions
Professionalism, helpfulness, and booking conversion — scored on every call with a clear rubric.
Coaching recommendations
Specific, per-call guidance for CSRs and techs. Track improvement over time without manual QA.
Connect your favorite AI to Dispatch Scout and manage your field service business through natural conversation — scheduling, invoicing, and reporting included.
Bring AI into dispatch — safely
Natural-language ops, automated confirmations, and AI call scoring. Built-in. Not a bolt-on.