Terms of Service

1) Definitions

Account means your organization’s registered account and associated locations and users. Customer Data means data you submit to the Service (e.g., jobs, customers, invoices, photos, messages). Integrations means third-party services connected to the Service (e.g., Stripe, QuickBooks, Mapbox, Twilio). Marketplace App means an application listed in our App Marketplace. We/Us means the Dispatch Scout operator.

2) Eligibility & Account Responsibilities

You must be at least 18 and have authority to bind your organization. You are responsible for users under your Account, including role assignments, permissions, and keeping login credentials secure.

3) License & Acceptable Use

We grant you a limited, non-exclusive, non-transferable right to access and use the Service for your internal business purposes, subject to these Terms.

• No reverse engineering, scraping, or misuse of APIs or data.
• No unlawful, infringing, or harmful content or activities.
• No exceeding rate limits or attempting to bypass technical controls.

4) Customer Data & Privacy

You retain ownership of Customer Data. You grant us a license to host, process, transmit, and display Customer Data to provide and improve the Service. Our use of personal data is described in our Privacy Policy.

5) Integrations & Marketplace Apps

Integrations and Marketplace Apps are provided by third parties. Your use of an Integration/App is subject to that provider’s terms and privacy policy. We may enable, disable, review, or delist Integrations/Apps. We are not liable for third-party services. You authorize us to exchange data with Integrations/Apps per your configuration.

6) Service Level & Support

We aim for high availability and timely support. Support is available via email and live chat from our U.S.-based team during posted business hours.

7) Fees, Billing & Taxes

Fees are charged per user unless otherwise agreed. You authorize recurring charges to your payment method. Fees are non-refundable except as required by law. You are responsible for taxes (excluding our income tax). Third-party fees (e.g., Stripe processing, QuickBooks subscription) are billed by those providers.

8) Tax Rate Lookup & Responsibility

Dispatch Scout provides integrations (including TaxJar) to assist customers in estimating sales tax rates for jobs and invoices. These lookups are provided “as is” for convenience only.

You acknowledge and agree that:

• Dispatch Scout does not warrant the accuracy, completeness, or applicability of any tax rate information.
• You are solely responsible for verifying rates, applying correct tax amounts, collecting, remitting, and reporting taxes to relevant authorities.
• Dispatch Scout is not liable for penalties, interest, or losses resulting from reliance on tax rate data or any related calculations.

We recommend consulting your tax advisor to ensure proper tax handling within your jurisdiction.

9) Intellectual Property

The Service (including software, design, and documentation) is owned by us or our licensors and protected by law. Feedback you provide may be used to improve the Service without restriction or obligation.

10) Confidentiality

Each party may access the other’s confidential information. The receiving party will use the same degree of care it uses to protect its own confidential information (at least reasonable care) and only for purposes related to the Service.

11) Security

We implement reasonable administrative, technical, and physical safeguards appropriate to the nature of the Service and the data processed. You are responsible for securing your devices, networks, and user access. Notify us promptly of any suspected unauthorized access.

12) Beta Features

We may offer features labeled “Beta,” “Preview,” or similar. Beta features are provided “as is,” may change, and may be discontinued at any time.

13) Indemnity

You will indemnify and hold us harmless from claims, damages, liabilities, and expenses arising from (a) your use of the Service in violation of these Terms or law, (b) Customer Data, or (c) your Integrations/Apps, except to the extent caused by our willful misconduct.

14) Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

15) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES. OUR TOTAL LIABILITY FOR ALL CLAIMS IN THE AGGREGATE WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO US FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM.

16) Term & Termination

These Terms apply while you use the Service. You may stop using the Service at any time. We may suspend or terminate access for breach or risk to the Service or others. Upon termination, your access ends; certain sections survive (e.g., IP, confidentiality, disclaimers, liability, governing law).

17) Data Portability & Backups

You may export certain Customer Data (e.g., CSV/XLSX) from the Service during your subscription. After termination, we may retain data as required by law or for legitimate business purposes (e.g., backups) and will delete or de-identify it according to our Privacy Policy.

18) Governing Law & Dispute Resolution

These Terms are governed by the laws of the United States and the laws of the state indicated below, without regard to conflicts principles. Exclusive venue lies in the courts located in the same state/city.

Optional arbitration clause: The parties may agree to binding arbitration administered by a recognized provider; judgment may be entered on the award.

19) Changes to the Terms

We may update these Terms from time to time. Material changes will be posted with a new effective date. Continued use after the effective date constitutes acceptance.

20) Contact

Questions? Reach us at support@dispatchscout.com.

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This document is provided for informational purposes and is not legal advice. Consult your legal advisor to tailor these Terms to your business.