Enterprise Dispatch Platform Features at Small Business Prices
Built for home service teams that need fast scheduling, simple invoicing, and real-time visibility.
Built for home service teams that need fast scheduling, simple invoicing, and real-time visibility.
Dispatch Scout was built from the ground up for AI. Optimize routes and confirmations automatically with intelligence that factors in distance, real-time traffic, historical traffic patterns, time windows, and tech rules to reduce windshield time and no-shows. With built-in MCP support, your team is ready for direct AI assistant natural language questions like "How many jobs do we have this week?" and "What is our current revenue this month?"
Suggests efficient sequences for daily jobs using distance, time windows, and traffic patterns to minimize windshield time.
Automated confirmation flows that cut down on no-shows and reschedules with intelligent timing and messaging.
Built-in MCP makes Dispatch Scout ready for AI assistants to answer operational questions in natural language, such as weekly job counts and current month revenue.
Dispatch with confidence using a fast day timeline and week grid. Move appointments, resize durations, and resolve overlaps—without losing context.
Fast day timeline with drag-and-drop appointments. Resize durations, move jobs, and resolve overlaps in seconds.
See the whole week at a glance with clear status cues and quick navigation between days and weeks.
Availability-aware scheduling with business hours, technician time-off, holidays, and capacity limits.
Match the right technician to the right job using skills, location, and customer preferences. Put dispatch on autopilot without losing control.
HVAC, electrical, language — define the skill tags that matter for your business and match jobs automatically.
Respect preferred technicians, arrival windows, and special notes automatically for better customer satisfaction.
Fill gaps with domain-aware suggestions — you stay in control with one-tap approval or override anytime.
Empower your technicians with everything they need in the field. Dispatch Scout's mobile apps deliver the full job experience — from arrival to invoice — with powerful role-based controls. Download the apps →
Choose whether techs can simply work assigned jobs or enjoy full admin access to create clients, jobs, and invoices with role-based controls.
Capture photos and videos, complete job forms, gather customer signatures, and send invoices by text or email — all synced instantly to the office.
Real-time updates keep schedules, notes, and job statuses current across your entire team for seamless coordination.
See your day at a glance. Overlay technicians, scheduled appointments, and live ETAs to make faster dispatch decisions — and give customers a modern "where's my tech?" experience once a tech is en route.
Color-coded pins for techs and every booked appointment, with live status and freshness indicators for real-time visibility.
Visualize travel-time polygons (10/20/30 minutes) from a technician or location to gauge reach and assign the nearest viable tech fast.
Dynamic ETAs that update as conditions change — plus an optional customer tracking link when the tech is marked En Route.
Never wonder what's happening in the field. Dispatch Scout delivers instant, real-time updates across jobs, payments, and technician activity — all backed by a permanent event timeline for accountability.
Job arrivals, completions, payments, and customer replies appear live — no refresh required. Stay updated in real-time.
Notifications automatically respect technician and dispatcher quiet-hour rules for better work-life balance.
Every action is time-stamped and logged, so nothing is ever lost or missed. Complete accountability for your operations.
Close faster, get paid sooner, and build recurring revenue. Dispatch Scout handles estimates, invoices, payments, and service plans in one seamless flow.
Create professional estimates and convert them to invoices with a single click — no rework, no duplication. Streamline your billing process.
Accept cards, ACH, Apple Pay, and Google Pay with secure email or SMS pay links customers can complete in seconds from any device.
Sell memberships and recurring service plans with automated billing, reminders, and renewal tracking for predictable revenue.
Build beautiful, multi-package proposals in the office or right from the field. Send a branded link, let customers compare options side-by-side, and capture digital signatures — all in one seamless flow that turns quotes into booked jobs automatically.
Present Good, Better, and Best packages in one proposal. Highlight a recommended option so customers can compare and choose with confidence.
Customers select a package, sign on screen, and accept — from any device. Signatures, names, and timestamps are recorded for your records.
Proposals are delivered as a clean, branded web page — your colors, your logo, your message. Customers view and accept without needing an account or app.
Build proposals on-site and present packages face-to-face with a swipeable, full-screen presentation. Close deals on the spot with stylus annotations and in-person signatures.
When a customer accepts, a job and appointment are created automatically. Pull sheets and purchase orders generate from the accepted package — no manual handoff required.
Start from reusable templates for common jobs. Track every time a customer opens the proposal so your team knows exactly when to follow up.
Turn "Spring + Fall tune-ups" into predictable revenue and predictable fulfillment. Dispatch Scout connects the sale → customer confirmation → task scheduling → job creation.
Monthly memberships, prepaid options, multiple properties per customer, multiple systems per property — all tied to one customer record.
Send the customer a short link (SMS/email) to confirm their membership and pay. The experience is built for phones and takes seconds.
Define included work like "Spring Tune-up + Filters" and "Fall Tune-up + Filters". Dispatch Scout surfaces those tasks as they come due — and can auto-create jobs when you want it to.
Flexible pricing that works the way real service businesses do.
Build a structured, versioned price book that keeps your pricing consistent — and future-proof.
New invoices always use the active price book. Old invoices stay locked.
Create professional flat rate services built from your real line items — labor, materials, and add-ons.
Perfect for installs, service bundles, and "good / better / best" pricing.
Track every part from warehouse to service truck to job site. Real-time stock levels, automatic invoice deductions, and smart alerts keep your team stocked and your numbers accurate — no spreadsheets, no guesswork. Plus a dedicated Warehouse app puts barcode scanning, shipment receiving, and truck restocking right in your warehouse manager's hands.
See exactly what you have, where it is, and when to reorder — across every warehouse, location, and service vehicle in a single dashboard.
Finalize an invoice and inventory deducts automatically from the right truck or location. Smart double-deduction prevention reconciles manual entries so totals are always correct.
Configurable low-stock, out-of-stock, and over-stock alerts with reorder points and min/max thresholds. Never send a tech to a job without the right parts.
Technicians record parts directly on the job — warranty, consumables, or billed items. Barcode scanning, undo support, and full attribution per technician.
Define bills of materials for kits and assembled products. Components auto-deduct when you build, with full cost tracking including labor.
Every stock movement — usage, receives, transfers, adjustments, returns — is timestamped and attributed. Full traceability from job to technician to truck.
Keep every truck stocked to standard, scan parts with a phone camera, and manage vendors and purchase orders from requisition to receiving — all in one platform.
Define standard inventory loads per vehicle type. One-click restock calculates exactly what to pull and pack. Compliance monitoring flags trucks that fall below minimums before dispatch.
Scan parts with an iOS or Android device camera for instant lookup. Print custom barcode labels on standard or thermal printers. Fast parts entry without typing.
Full PO lifecycle from draft to received with partial shipment support. Multi-vendor pricing, lead times, and reorder recommendations based on usage velocity.
Move inventory between warehouses and trucks with tracked transfer workflows. Partial receives, truck-to-truck transfers, and validation that source stock is sufficient.
Structured count workflows with pre-populated expected quantities and automatic variance calculation. Save and resume later — adjustments post on finalization.
COGS analysis, inventory valuation, technician usage patterns, vendor performance, low-stock reports, and reorder recommendations — all filterable by location and date range.
Maintain a complete registry of every unit installed at every property. Track warranty coverage, surface maintenance opportunities, and put branded QR stickers on equipment that connect customers back to you instantly.
Log every HVAC unit, water heater, furnace, and electrical panel at each property — with manufacturer, model, serial number, condition, install date, and photos. Equipment stays with the property even when ownership transfers.
Track manufacturer parts warranty and labor warranty per unit. Expiration dates auto-calculate from install date and category defaults. Status badges show Covered, Expired, or Unknown at a glance.
Get notified before warranties expire and when equipment is due for maintenance. Configurable lead times let you proactively reach out to clients about service, renewals, and replacement opportunities.
Link equipment to jobs to build a complete service timeline per unit. Technicians see what's installed before they arrive, and warranty coverage determines billable vs. covered work.
Print branded QR stickers for any unit. Customers scan with their phone to see equipment details, warranty status, and a "Need Service?" button that calls your office directly. No app required.
Hand customers a review card after every job. One scan opens a branded thank-you page with one-tap links to Google, Facebook, and Yelp. Track scans and prints in the activity report.
Capture the exact data your business needs—then turn it into repeatable, mobile-first forms for inspections, disposals, QA, and signatures. No spreadsheets. No rigid templates.
Text, number, money, date/time, select, multi-select, boolean, photo, file, signature — create reusable fields once, use everywhere.
Jobs, clients, invoices, properties — plus lists, detail views, mobile, and reports. Your data, your way.
Build inspections & checklists from your fields, require completion, and store results on the job with photos & signatures.
Direct messages for quick conversations. Channels for organizing your departments and teams. All in one place, with real-time messaging and file sharing.
One-on-one and group messaging between office and field. Connect dispatchers with technicians in real time — no more phone tag.
Organize conversations by department or topic. Create #sales, #service, or #install channels and link them to departments for automatic membership.
Share documents, photos, and files instantly in any conversation or channel. Perfect for quick clarifications and visual context.
Find any message across your channels with built-in search. Pin important updates, star key messages, and convert any message into a todo.
Streamline team collaboration with assignable tasks, media attachments, and seamless integration across your entire operation.
Create detailed todos and assign them to back-office admins or technicians. Set priorities, due dates, and track completion status across your team.
Attach images, documents, and instructions directly to todos. Link todos to specific Client or Job records for complete context and traceability.
Manage todos in a visual KanBan board in the admin portal, or access your task list directly in the technician mobile apps for seamless workflow.
Engage your customers directly from Dispatch Scout — chat via SMS while your team replies from the web app. Every conversation stays securely tied to its job for total context and accountability.
Send branded messages, confirmations, and updates with personalized links for seamless customer communication.
Messages appear instantly in the dispatcher view for seamless back-and-forth communication with your team.
Every exchange — inbound or outbound — is automatically logged in the job timeline for complete accountability.
Turn data into decisions with real-time, interactive dashboards. Zoom from the whole company down to a single tech.
Real-time, interactive dashboards showing revenue, job volume, workload, and accounts receivable metrics.
Account, location, and technician views — zoom from company-wide metrics down to individual performance.
CSV/XLSX exports with filters and date presets for integration with external reporting tools.
Purpose-built dashboards designed for large TVs in your office, warehouse, and break room. Dark and light themes, auto-refresh, and zero interaction required.
Revenue today, this week, and this month. Appointments in progress, outstanding invoices, top customers, and technician performance — the heartbeat of your business at a glance.
Live technician status board, real-time GPS map, completion pace chart, unassigned alerts, no-shows, and the full job pipeline. Built for the dispatch office TV.
Inventory health score, active alerts, stock movement trends, low-stock items, incoming deliveries, and transfer status. Everything a warehouse manager needs to see.
Revenue collected, AR aging breakdown, MRR, top unpaid invoices, failed payment alerts, and recent payment activity. Keep the back office in the loop.
Weekly rankings by revenue, jobs completed, upsell rates, membership sales, on-time arrival, and average ticket size. Gamify performance in the break room.
Full-screen with no sidebar or clutter. Dark and light themes. Configurable auto-refresh from 15 to 60 minutes. Location filtering for multi-branch businesses. Just set it and forget it.
Run multiple branches or service areas under one account. Centralize governance while empowering local teams.
Cross-location dashboards & reporting — see your entire operation at a glance while maintaining local focus.
Techs, pricing, and schedules per site — each location operates independently while staying connected.
Location-aware roles and visibility — control what each team member can see and do based on their location.
Offer a professional, self-service portal where customers manage service plans, see job history, and pay invoices.
Your logo, your domain, your experience — create a professional customer portal that matches your brand.
Secure invoice links for instant Stripe checkout — customers can pay without logging in, from any device.
Customers can easily request service, schedule appointments, and communicate updates through the portal.
Connect payments and accounting in one seamless flow for complete financial visibility.
Accept cards, ACH, Apple Pay, and Google Pay via Stripe Connect — customers can pay instantly from any device.
Keep invoices, payments, and customers perfectly aligned between Dispatch Scout and QuickBooks automatically.
Track processing fees and deposits right in Dispatch Scout for complete financial transparency and reconciliation.
Extend the platform with a clean API and an ecosystem of vetted third-party integrations built to last.
Clean REST API with authentication, webhooks, pagination, and filters — build integrations that scale.
Comprehensive documentation and code examples — get productive in minutes, not days.
Curated integrations from trusted developers — reviewed and tested by our team for quality and security.
Functionality and security reviewed — every integration meets our standards for reliability and safety.
Clear change logs and rollback plans — updates are transparent and you can always revert if needed.
Built for long-term maintenance — integrations that grow with your business and our platform.
Dispatch Scout ships with built-in MCP (Model Context Protocol) support — the open standard that lets AI assistants like Claude, ChatGPT, and custom agents connect directly to your business data. Ask questions, take actions, and manage operations through natural conversation.
Ask your AI assistant questions like "What jobs are scheduled for tomorrow?" or "Which technicians are available this afternoon?" and get instant answers from live data.
Go beyond questions — schedule appointments, assign technicians, create invoices, and manage jobs through conversation. Your AI assistant becomes a dispatch operator.
MCP is like USB-C for AI — one universal protocol that works with Claude, ChatGPT, and any MCP-compatible agent. No custom integrations needed.
Destructive actions require confirmation tokens, write operations are rate-limited, and every AI interaction is logged in a full audit trail. Safe by design.
Prompt templates guide your AI through multi-step operations — schedule a service call, dispatch a technician, generate an invoice, or look up a client in one go.
AI traffic runs on its own infrastructure with separate resources and database connections. Your customer-facing app stays fast no matter how much your AI agents do.
Multi-tenant by design with strong role-based access controls for complete data security and compliance.
Granular permissions at account and location levels — control exactly what each team member can see and do.
Every action is logged across jobs, invoices, and forms — full accountability and compliance tracking.
Export your data anytime — you retain complete control and ownership of all your business information.
Spin up fast with expert guidance and data import support.
Migrate clients, properties, products, and invoices seamlessly — get up and running with your existing data.
Pre-built forms, custom fields, and notifications — start with proven configurations that work for home service.
Expert guidance on scheduling rules, location setup, and operational workflows — optimized for home service success.
We're not just software — we're your partners in success. Our dedicated, U.S.-based support team is available via live chat and email to help you every step of the way.
Real people who understand the home service industry — no outsourced call centers, just knowledgeable support from the heartland.
Get help within minutes through live chat or same-day email replies — we're here when you need us, during business hours.
From setup to launch, we guide you to make the most of Dispatch Scout — customized training and support for your specific needs.
Schedule and manage non-job activities like training, meetings, and warehouse time directly in your dispatch calendar.
Schedule training sessions, warehouse pickups, one-on-one meetings, and other internal activities that don't involve customer jobs.
Internal events appear directly on your dispatch calendar alongside customer jobs, giving you complete visibility into team availability.
Events can be global (visible to everyone) or assigned to specific technicians or back-office staff for targeted scheduling.
Sync your Dispatch Scout schedule with Google Calendar for seamless coordination across all your devices and tools.
Job appointments and internal events sync instantly to Google Calendar. Changes in Dispatch Scout appear immediately in your calendar, and vice versa.
Each calendar event includes comprehensive details — customer info, job notes, technician assignments, and location data for complete context.
Events are automatically color-coordinated based on Job Type and status — instantly distinguish between service calls, installations, and internal events.
Motivate your team with flexible commission structures, spiffs, and comprehensive reporting to drive performance and retention.
Pay technicians a percentage of revenue or fixed dollar amounts per job. Customize commission rates by technician, job type, or service category.
Set maximum commission amounts per job to protect your margins. Automatic calculations ensure you never overpay while maintaining fair compensation.
Create performance incentives and bonuses. Track commission earnings, spiff payouts, and team performance with detailed reporting and analytics.
Monitor technician performance in real-time with intelligent efficiency scoring, time tracking, and comprehensive analytics.
Automatically track time spent on each job and appointment as technicians navigate their day. From arrival to completion, every minute is captured.
Compare actual time spent against anticipated time to calculate efficiency scores. Identify top performers and areas for improvement.
Access detailed reports on technician performance, job efficiency trends, and productivity metrics to optimize your operations.
Define your service territory with intelligent coverage areas that automatically qualify leads and streamline emergency bookings.
Automatically build coverage areas based on your office location and service radius, or manually define custom zip-code boundaries for precise control.
Instantly determine if emergency prospects are inside or outside your coverage area. Streamline booking decisions and set clear service expectations.
Easily adjust coverage areas as your business grows. Back-office staff can override restrictions when needed for special circumstances or VIP clients.
Create professional, branded communications with custom content sections that build trust and deliver consistent messaging across all client touchpoints.
Add license information, warranty details, legal disclaimers, introductions, and conclusions to create comprehensive, professional communications that build trust.
Customize templates for appointment confirmations, en-route notifications, membership communications, and other client-facing messages — each updated independently.
Theme each communication to match your company brand with custom colors, logos, and styling that reinforce your professional image across all client interactions.
Track every lead from first click to completed job. Dispatch Scout captures UTM parameters, Google/Facebook/Microsoft click IDs, and landing pages automatically—so you can tie every dollar of revenue back to the campaign that drove it.
Attribution flows from lead to job to invoice. See exactly which campaigns generate leads, which leads convert to booked jobs, and what revenue each campaign produces.
GCLID, FBCLID, and MSCLKID are captured automatically from inbound traffic. No manual tagging required—just connect your ad accounts and attribution starts working.
Send conversion data back to Google Ads, Facebook, and Microsoft Ads when jobs are booked or completed. Train your ad algorithms on real revenue, not just form fills.
Capture every inbound call and web inquiry as a lead. Track them through your funnel—new, qualified, booked, or lost—and convert to a job with one click.
UTM source, medium, and campaign travel with the lead and job through their entire lifecycle. Every team member sees where the customer came from at a glance.
Each lead source tracks its cost per lead. Compare what you spend per channel against the revenue it generates to find your most profitable marketing investments.
Provision tracking numbers, record and transcribe every call, route by business hours, and attribute leads to the campaigns that drove them — all built into Dispatch Scout. No third-party service required.
Provision local tracking numbers for each marketing campaign in one click. Assign a lead source and forwarding number, and every inbound call is automatically attributed.
Record every call and automatically transcribe it to searchable text. Play back recordings from the call log. Perfect for training, quality assurance, and dispute resolution.
Every transcribed call is scored by AI on professionalism, helpfulness, and booking conversion. Get coaching recommendations and identify training opportunities automatically.
Route calls by business hours, play custom greetings, and send to voicemail after hours. Create call flows with time-of-day routing that use your existing location schedule.
Technicians make outbound calls from the mobile app using your business number as the caller ID. Calls are recorded, logged, and attributed to the client — personal numbers stay private.
Get instant push notifications and email alerts when calls go unanswered. Missed calls automatically create leads so no opportunity falls through the cracks.
Experience enterprise-grade scheduling, billing, and analytics — without enterprise pricing.
Get quick answers to common questions about Dispatch Scout.
Our expert team is here to help you find the perfect solution for your business.