June 28, 2026 · 9 min read
Hot on the heels of our Spring 2026 update, June kept the pace going — a month packed with features aimed squarely at two things every shop cares about: getting paid and keeping the team in sync. Rather than scatter the announcements, here’s one guided tour of everything new, organized by impact so you can skim the headlines and dig into what matters for your shop.
If your crew has been heads-down running jobs, there’s real ROI already sitting in your account: alerts that reach the right person on the right device, an AI assistant built into the help bubble, a way to run a customer’s card over the phone, reminders that chase past-due invoices for you, and a margin calculator that tells techs whether a price is actually profitable before they quote it. That’s the short version. Read on for the long one.
Five releases this month are big enough to stand on their own. These are the ones we’d lead with on a sales call — the features that change how a shop runs its day.
The right alert, to the right person, on the right device.
Our Channels feature already replaced the radio and the “everyone” group text. Now Channels get a proper alerting engine on top. Every team member sets their own notification level per channel — everything, just @mentions, or nothing — and alerts deliver across multiple transports so they actually land, whether someone’s at a desk or out in the field.
@mention a tech to pull them into a thread and they get pinged immediately. Tag-driven alerts can now fire straight into a channel too — including private ones — so the “hot lead just came in” or “this job needs a callback” signal reaches exactly the group that should see it, and nobody else. It’s the difference between a message someone might scroll past and a notification that gets the job moving.
Best for: dispatchers, field techs, and anyone who can’t afford to miss a messageAsk a question, get an answer — without leaving the page.
The in-app help bubble grew up. What used to be a plain chat box is now Scout AI — an assistant that understands your question, answers it in plain language, and links you straight to the right help article. When a question genuinely needs a human, Scout hands off cleanly to live chat instead of leaving you stuck.
For new hires, it flattens the learning curve — “how do I convert this estimate to an invoice?” gets answered the moment they ask, right where they’re working. For everyone else, it’s the fastest way to find a setting without filing a ticket and waiting. AI help is built into the product, on every plan, at no extra cost.
Best for: new hires, busy office staff, anyone who’d rather ask than digClose the gap for customers who won’t pay online.
Some customers will never click the “pay now” link — but they’ll happily read you their card number over the phone. Dispatch Scout now has a staff card terminal built right into the invoice for exactly that. Pull up the invoice, key in the card, and take the payment on the spot, with the customer, job, and invoice details right there so your team has the full picture while they’re on the call.
It’s the same money you were already owed — just collected today instead of “whenever they get around to it.” For an office that still chases a stack of open invoices by phone, this turns those calls into paid invoices before you hang up.
Best for: office staff and owners focused on getting paid fasterCollections and confirmations on autopilot.
Three of the most tedious recurring chores in the office are now hands-off. Past-due invoice reminders go out automatically on a cadence you set per account — the system keeps nudging so your team doesn’t have to. Appointment reminders fire before the visit to cut no-shows. And invoice auto-send gets the bill in front of the customer the moment it’s ready, instead of waiting for someone to remember.
Every one of these is money or time you were leaving on the table because a human had to remember to do it. Set the cadence once and let it run — the follow-up that used to slip through the cracks now happens on schedule, every time.
Best for: owners and office managers tired of chasing payments and confirming visitsA built-in margin calculator on every service item.
We redesigned the Service Item form and added a margin calculator right where you build your pricing. Enter your cost and your price and the form shows your margin instantly — with clearer prompts that guide whoever’s editing toward a number that actually makes money. No more pricing by gut feel or back-of-the-napkin math.
For owners building a price book, it’s a guardrail against accidentally selling work at a loss. For techs and sales reps quoting in the field, it’s instant confirmation that the number they’re about to give the customer protects the shop’s profit.
Best for: owners, estimators, and sales reps who price the workThe rest of the nine are anything but second-rate — each one is a feature other platforms would announce on its own. We shipped them as the day-job.
Reactivate canceled service plans in a couple of clicks, auto-schedule the next visit straight from a plan with the details pre-filled, and track plan performance on the admin dashboard. Recurring revenue you don’t have to babysit — including the members you thought you’d lost.
Print a single, clean document — or select a whole stack from the list and batch-print them in one go. A simple, frequently requested workflow win for any office that still mails, files, or hands over paper.
Publish an optional, plain-language summary that the customer sees on their invoice or estimate — with a clear “Public” badge so your team always knows what’s customer-visible and what’s internal. More transparency, fewer “what is this charge?” calls.
Set a minimum number of photos or videos required per job type — and block job completion until they’re captured. Paired with the Media Library, it turns “we should document our work” into a standard the field actually follows, protecting you on warranty claims and disputes.
These are the smaller releases — lighter on lead-with-it-in-a-demo punch, heavy on quality-of-life for the teams that live in Dispatch Scout all day.
June was about the cash register and the radio — getting paid faster and keeping the team in sync. It also builds on a strong run: if you missed them, native e-signatures, AI summaries, and rebate-ready invoices all landed earlier this month too. Summer ahead is about tying it all together — deeper automation, tighter mobile workflows, and a few things we’re not quite ready to spoil yet.
If you saw something on this list you’ve been waiting for, it’s already live in your account. Channel alert preferences live under each member’s notification settings, payment tools under the invoice itself, and reminders under your account’s automation settings. As always, the team at Dispatch Scout is one chat-bubble away — and now, so is Scout AI.
Dispatch Scout is one platform, no per-feature add-on tax. Everything in this update is included on every plan. Take it for a spin with a free trial — or book a demo and we’ll show you exactly where each of these features lives.
Start Free Trial Tour the platformDispatch Scout is field service management software built for growing home service businesses. From scheduling and dispatch to invoicing, fleet management, call tracking, payments, and AI assistance — it’s everything your operation needs in one platform.