Tomorrow’s features. In your account today.
Dispatch Scout Labs ships promising new features the moment they’re safe and useful — fully built, fully tested, included in your plan. Look for the ✨ Labs badge, try what’s new, and tell us what would make it better. Your feedback decides what graduates.
The Record Graph’s timeline replay — a customer’s history building itself, one record at a time.
A sneak preview, not a beta test
Every software team has features it’s excited about months before they’re “officially” done. Most keep them locked away. Labs opens the drawer: you get useful tools early, and we learn from real service businesses using them on real work.
Fully built & tested
Labs features meet the same security and reliability bar as everything else in Dispatch Scout. “Experimental” describes the design, never the safety of your data.
Marked with a badge
Every Labs feature carries a ✨ Labs badge next to its name in the app. Hover it for a quick explanation. No badge means standard and fully supported.
Included in your plan
Nothing to enable, nothing extra to pay. Labs features are on for every account — try them when you’re curious, ignore them if they’re not for you.
Shaped by feedback
A button might move, a screen might get redesigned between visits. That’s us acting on what users tell us — including you. Change is the point.
Safe to use. Free to change.
Here’s exactly what the ✨ badge does — and doesn’t — mean for your team.
| Labs feature | Standard feature | |
|---|---|---|
| Safe to use with real data | ✅ Yes | ✅ Yes |
| Same security & testing bar | ✅ Yes | ✅ Yes |
| Included at no extra cost | ✅ Yes | ✅ Yes |
| Design & behavior may change | ⚠️ Yes — sometimes noticeably | Rarely, and gradually |
| Could be removed | ⚠️ Possible, with advance notice | No |
Graduation — the design settles and the badge comes off (the most common path). Evolution — it changes shape based on what we learn. Retirement — occasionally a feature doesn’t earn its place and is removed, with advance notice.
The Record Graph: a customer’s whole story on one screen
Instead of clicking through five tabs to piece together a customer’s history, see it drawn as an interactive web — every job, invoice, payment, note, and file, connected by arrows from parent to child. Find it on the Graph tab of any customer or job page.
Bigger circles, bigger dollars
Invoice and payment circles grow with their amount, so your largest invoices stand out at a glance — no report required.
Red ring = money owed
Any real invoice with an outstanding balance gets a red ring. A big pink circle with a red ring and no green payments attached is an invoice worth chasing.
Timeline replay
Press play and the history builds in order — first job, its invoice, the payment, and on through today. An 8-second replay of the whole relationship. Scrub to any date.
Hover to trace, click to open
Hover any circle for a detail card while connected records light up. Click to open the record in a new tab — the graph stays where you left it.
Expand jobs in place
Double-click a job on the customer graph and its appointments, technicians, notes, and attachments bloom out right into the same view.
Filter & text view
Every legend entry is a toggle — hide payments to study scheduling, hide appointments to study money. Or flip to text nodes for a mind-map view.
The Record Graph is a read-only view — exploring, filtering, and expanding never edits a record. It follows the same permissions as the customer and job pages, and very long histories are trimmed to the 300 most recent records with a notice.
Feedback goes straight to the people building it
Tell support or your account manager, and mention the feature by name. “The Record Graph would be perfect if it also showed X” is exactly the kind of sentence Labs exists to collect — it genuinely changes what we build next. And watch for the ✨ badge: the Labs list grows as we ship new experiments.
Rough edges are more likely in Labs than elsewhere — that’s honest. Report anything you find at support@dispatchscout.com and it lands directly with the feature’s team.
Curious is all it takes.
Every Dispatch Scout plan includes Labs early-access features like the Record Graph — at no extra cost.