Subprocessors & Third-Party Services

Last Updated: February 1, 2026

Overview

This page lists the third-party subprocessors and service providers that Dispatch Scout uses to deliver our Services. These subprocessors may have access to or process personal information on our behalf.

All subprocessors are contractually required to:

  • Maintain appropriate data security and confidentiality measures
  • Process data only as instructed by Dispatch Scout
  • Comply with applicable data protection laws and regulations
  • Notify us of any data security incidents
  • Assist with our compliance obligations

Updates: We will update this list when we add or remove subprocessors. For material changes, we will provide 30 days' advance notice to customers via email or in-app notification.

Questions? Contact us at support@dispatchscout.com

Cloud Infrastructure & Hosting

These providers host our application and store customer data.

Provider Service Data Processed Location Privacy Policy
Amazon Web Services (AWS) Cloud hosting, data storage, compute, databases All customer data, application data, backups United States AWS Privacy
Google Cloud Platform Cloud hosting, data storage (alternative/supplementary) Application data, backups, analytics United States GCP Privacy
Microsoft Azure Cloud hosting, data storage, compute services Application data, backups, infrastructure services United States Microsoft Privacy

Payment Processing

Payment information is processed securely by certified payment processors. We do not store full payment card numbers.

Provider Service Data Processed Location Privacy Policy
Stripe Credit card and ACH payment processing Payment card information, bank account details, transaction records United States (PCI-DSS certified) Stripe Privacy
Plaid Bank account verification and linking Bank account information, credentials (encrypted), transaction data United States Plaid Privacy
QuickBooks (Intuit) Payment processing, invoice management Customer records, invoices, payment transactions, financial data United States Intuit Privacy

Communication Services

Services that enable SMS, email, and other communications.

Provider Service Data Processed Location Privacy Policy
Twilio SMS/text messaging, voice calls Phone numbers, message content, call recordings, usage logs United States Twilio Privacy
SendGrid (Twilio) Transactional email delivery Email addresses, email content, delivery logs United States SendGrid Privacy
Amazon Web Services (AWS) Email services (SES), notification services (SNS) Email addresses, message content, delivery logs, notification data United States AWS Privacy

Mapping & Location Services

Services that power routing, dispatch, and location features.

Provider Service Data Processed Location Privacy Policy
Mapbox Maps, geocoding, routing, directions Location data, addresses, route information United States Mapbox Privacy
Google Maps API Maps, geocoding, places (supplementary) Location data, addresses, search queries United States Google Privacy
Apple Location Services Location services for iOS devices GPS coordinates, location data from Apple devices United States Apple Privacy

Analytics & Performance Monitoring

Tools to understand usage patterns and improve service performance.

Provider Service Data Processed Location Privacy Policy
Google Analytics Website and application analytics Usage data, device info, IP addresses (anonymized), page views United States Google Privacy
Mixpanel Product analytics, user behavior tracking Usage patterns, feature adoption, user flows, device data United States Mixpanel Privacy
Sentry Error tracking and performance monitoring Error logs, stack traces, device info, performance metrics United States Sentry Privacy
Amazon Web Services (AWS) Application monitoring, infrastructure metrics Performance data, logs, infrastructure metrics United States AWS Privacy
New Relic Application performance monitoring (APM) Performance metrics, transaction traces, error data, usage statistics United States New Relic Privacy
Bugsnag Error monitoring and crash reporting Error logs, crash reports, stack traces, device information United States Bugsnag Privacy
Datadog Infrastructure monitoring, log management, APM System metrics, logs, traces, performance data, infrastructure data United States Datadog Privacy

Customer Support & Communication

Tools to provide customer support and manage communications.

Provider Service Data Processed Location Privacy Policy
Google Workspace Business email, document collaboration, customer support Email communications, support documents, shared files, account info United States Google Privacy
Help Scout Customer support platform, help desk, knowledge base Support requests, email communications, customer conversations, attachments United States Help Scout Privacy

Artificial Intelligence & Machine Learning

AI services that power intelligent features and recommendations.

Provider Service Data Processed Location Privacy Policy
OpenAI Large language models, AI assistance Text inputs for AI features, de-identified data for training United States OpenAI Privacy
Anthropic AI models, natural language processing Text inputs for AI features, de-identified data for training United States Anthropic Privacy
Google Cloud AI Machine learning, prediction models Usage patterns, de-identified data for model training United States Google Cloud Privacy
AWS AI/ML Services Machine learning, natural language processing Usage patterns, text inputs, de-identified data United States AWS Privacy
xAI AI models, conversational AI, data analysis Text inputs for AI features, usage patterns, de-identified data United States xAI Privacy

Customer-Enabled Integrations

Third-party services that customers can optionally connect to Dispatch Scout.

Provider Service Data Processed Privacy Policy
Stripe Payment processing integration Payment card data, transaction records, customer payment information Stripe Privacy
QuickBooks (Intuit) Accounting integration, invoice sync Customer records, invoices, payments, transaction data Intuit Privacy
Slack Team communication, workflow notifications Notification messages, user identifiers, configured workflow data Slack Privacy
Google Workspace Calendar integration, email integration, document sharing Calendar events, contact information, shared documents, email data Google Privacy
Mailchimp (Intuit) Email marketing integration Customer email addresses, contact lists, campaign data Mailchimp Privacy
Twilio SMS/voice integration for customer communications Phone numbers, message content, call data, communication logs Twilio Privacy
TaxJar Sales tax rate calculation Location data (zip codes), transaction amounts, tax categories TaxJar Privacy
Zapier Workflow automation, third-party integrations Data shared depends on customer-configured workflows Zapier Privacy

Note: Customer-enabled integrations process data based on your configuration and authorization. You control what data is shared with these services. Please review their privacy policies before connecting.

Marketing & Advertising (Optional)

Services used for marketing communications and advertising. You can opt out of marketing communications at any time.

Provider Service Data Processed Location Privacy Policy
Mailchimp Email marketing automation Email addresses, names, engagement data (with consent) United States Mailchimp Privacy
Google Ads Online advertising, remarketing Cookie data, device info, ad interaction data United States Google Privacy
Facebook/Meta Pixel Social media advertising, analytics Cookie data, device info, page views, ad interactions United States Meta Privacy
X (Twitter) Ads Social media advertising, remarketing Cookie data, device info, ad interactions, engagement data United States X Privacy
LinkedIn Ads Professional network advertising, B2B marketing Cookie data, device info, professional profile data, ad interactions United States LinkedIn Privacy

Opt Out: You can opt out of targeted advertising by visiting our "Your Privacy Choices" page or by adjusting your cookie preferences.

Security & Monitoring

Services that help us maintain security and detect threats.

Provider Service Data Processed Location Privacy Policy
Cloudflare CDN, DDoS protection, web application firewall IP addresses, request logs, security threat data United States Cloudflare Privacy
AWS Shield / AWS WAF DDoS protection, web application firewall Request logs, IP addresses, security event data United States AWS Privacy

Data Protection & Compliance

All subprocessors listed above are required to:

  • Maintain Security: Implement appropriate technical and organizational measures to protect personal information
  • Process as Instructed: Process data only according to Dispatch Scout's documented instructions
  • Ensure Confidentiality: Require employees to maintain confidentiality of personal information
  • Assist with Compliance: Help us respond to data subject requests and comply with privacy laws
  • Notify of Breaches: Inform us promptly of any data security incidents or breaches
  • Data Deletion: Delete or return personal information upon termination of services
  • Audits: Allow for audits and inspections of their data processing activities

Updates to This List

How We Update: We review and update this list as we add, remove, or change subprocessors.

Notification:

  • For new subprocessors or material changes, we will provide 30 days' advance notice to business customers via email or in-app notification
  • We will update the "Last Updated" date at the top of this page
  • The current version is always available at dispatchscout.com/subprocessors

Objections: If you object to a new subprocessor, please contact us at privacy@dispatchscout.com within 30 days of notification. We will work with you to address your concerns, which may include using alternative subprocessors or, if not feasible, allowing you to terminate your subscription.

Questions?

If you have questions about our subprocessors or data processing practices:

For data processing agreements (DPA) or specific subprocessor questionnaires, please contact your account manager or email privacy@dispatchscout.com.

Related Documents:
Privacy Policy • Terms of Service • Your Privacy Choices